Terms of Use

By accessing or using the ARIM Call Center service and associated dashboard (collectively, the “Service”), operated by ARIM Technologies S.R.L., a company registered in Romania (“ARIM”, “we”, “our”, or “us”), you agree to be bound by these Terms of Use (“Terms”). If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

ARIM Call Center is a self-service platform that lets businesses set up an AI phone agent to answer incoming calls. The Service allows registered users to:

• Create and configure an AI phone agent with a custom greeting, personality, and knowledge about your business.
• Connect a business phone number so callers can reach the agent directly.
• Request a supported national phone number in Romania, the United States, or Canada, where available and included with an active paid subscription.
• Upload knowledge base documents (such as a PDF) that the agent can reference during calls.
• Connect Google Calendar or Microsoft Outlook so the agent can check availability and manage appointments (create, modify, delete).
• Connect Google Sheets or Microsoft Excel so the agent can read, add, and update rows for your records.
• Configure email notification destinations and, where supported, live call redirection destinations for the agent.
• Test the configured agent directly in the dashboard before connecting a phone number.
• Review call recordings, transcripts, and usage in the dashboard.

Supported national numbers in Romania, the United States, and Canada are provided subject to availability, limited to one number per active subscription, and remain allocated while the subscription is active. A cancellation scheduled for the end of the billing period does not itself end the remaining paid access. Numbers are released when the subscription ceases to be active. If you manually release a provided number, you cannot request another one for four (4) weeks.

The Service is provided “as is” and is intended for businesses operating customer contact, voice automation, or self-service workflows.

The Service is for business use only. Accounts may only be created and used on behalf of a business, organisation, or other legal entity. Consumer or personal use is not permitted.

To use the Service you must create an account by providing valid account details, completing email-based verification, and allowing us to set or infer basic workspace preferences such as time zone. You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activity that occurs under your account or workspace, including agents you create and calls they handle.
• Notifying us immediately at contact@arimtech.com if you suspect unauthorised access.

You must be at least 18 years old to create an account. Accounts are personal and may not be transferred to third parties without our prior written consent.

You agree not to use the Service to:

• Place or receive calls in violation of applicable laws, including telemarketing, do-not-call, robocall, and consumer protection regulations.
• Record or transcribe conversations without informing participants and obtaining any consents required by the laws applicable to the call.
• Process content that is illegal under applicable law.
• Impersonate any person or entity in a way that is misleading or unlawful, or to mislead a caller into believing they are speaking with a human if the law in their jurisdiction requires AI disclosure.
• Conduct fraud, phishing, voice phishing (vishing), or social-engineering attacks.
• Infringe the intellectual property rights of any third party.
• Attempt to reverse-engineer, decompile, or extract the underlying software or service infrastructure.
• Resell or sublicense access to the Service without prior written consent from ARIM.
• Intentionally overload, attack, or disrupt the infrastructure of the Service or any connected provider.

We reserve the right to suspend or terminate accounts found in violation of these restrictions, without prior notice and without refund.

The Service records and transcribes calls handled by your agents. You are solely responsible for ensuring that:

• Call participants are informed that they are speaking with an automated AI agent where required by law.
• Call participants are informed that the call is being recorded and transcribed, and that any consents required under applicable law (including all-party consent regimes) have been obtained.
• Personal data captured during calls is processed in accordance with applicable data protection laws, including the GDPR.

ARIM acts as a data processor for the call content on your behalf. See our Privacy Policy for details on how data is handled, including our Data Processing Agreement (DPA) available upon request at contact@arimtech.com.

Your active plan includes the AI agent capacity and concurrent live calls displayed on the Billing page. The self-service Pay as you Go plan includes up to 5 concurrent calls; Enterprise limits are defined in the applicable written offer. If all lines are busy, additional callers will receive a busy signal.

We reserve the right to impose reasonable rate limits or temporary throttling to protect service quality for all customers, and to size knowledge-base storage and recording retention to the levels documented in your plan or our Privacy Policy.

The self-service Service is offered through Pay as you Go, with a USD 20/month platform fee plus metered call usage charged at 1.5 times the actual eligible Telnyx costs generated by the customer's calls. Enterprise plans are available only through a custom written offer. The applicable charges are shown on the Pricing page, at checkout, in Billing, or in the Enterprise offer. Polar processes recurring fees, metered usage and applicable taxes. Usage is measured over the subscription billing period, not necessarily a calendar month; a spending cap is a limit, not an additional fee.

All fees are stated in US Dollars (USD) and are exclusive of any applicable taxes (including VAT). Romanian VAT or other applicable taxes may be added at checkout depending on your billing country.

ARIM fees do not include charges independently imposed by your current phone operator for call forwarding or charges for Google / Microsoft services. A supported number provided with the Service in Romania, the United States, or Canada is included while your paid subscription remains active; you do not pay ARIM separately for the number. Eligible Telnyx call costs include the Voice AI engine, model inference, Call Control, telephony and recording charges directly attributable to the call. Finalized provider costs are multiplied by 1.5 and reported to Polar; delayed provider adjustments may appear in a later billing period.

You may cancel your subscription at any time through the billing dashboard. When cancellation is scheduled for the end of the current billing period, paid telephone service remains available until that period ends. Once the subscription is no longer active, paid telephone service stops and any ARIM-provided number is released. Outstanding metered usage remains payable. No refunds are issued for partial billing periods unless required by applicable law.

We reserve the right to change pricing with at least thirty (30) days’ notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

If a subscription is referred through an affiliate or partner, ARIM may share limited transaction attribution data with its affiliate tracking provider for commission calculation, fraud prevention, and reconciliation. Affiliate commissions do not change the price you pay.

Browser testing is a limited product feature, not a subscription or access to paid telephone service. You can test a configured agent in the dashboard without a connected number or active paid plan, subject to session and abuse-prevention limits. Dashboard tests use the saved agent and may execute real actions in connected integrations. Live telephone calls require an active paid plan. Dashboard test sessions do not incur ARIM metered telephone-call charges.

By default, ARIM does not use your call recordings, transcripts, or knowledge base content to train or improve our AI models.

If you explicitly opt in via the AI training consent setting in your account, we may use anonymised call data (stripped of personal identifiers such as names and phone numbers) to improve our speech recognition and conversation models. You can withdraw this consent at any time from your account settings, and we will cease using your data for training within 30 days.

All rights in the Service, including the platform software, voice runtime, documentation, and trademarks, are owned by or licensed to ARIM. These Terms do not grant you any ownership rights in the Service.

You retain all intellectual property rights in the prompts, knowledge base documents, agent configurations, recordings, and transcripts associated with your workspace. You grant ARIM a limited, non-exclusive licence to process this content solely for the purpose of providing the Service.

The processing of personal data in connection with the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

When your agents handle calls with third parties, ARIM acts as a data processor on your behalf. You are the controller for that data and are responsible for the lawful basis for processing and for any disclosures required to call participants. A Data Processing Agreement (DPA) is available upon request at contact@arimtech.com.

Third-party integrations

The Service integrates with Google Calendar, Google Sheets, Microsoft Outlook, and Microsoft Excel via OAuth. When you connect an account, you grant the Service permission to perform specific operations on your behalf (for example, reading calendar availability and managing events, or reading and managing rows in spreadsheets). The exact scopes and data accessed are documented in our Privacy Policy. You can disconnect any integration at any time from the dashboard, which revokes the associated OAuth tokens.

You are responsible for ensuring that the individuals whose data is stored in the connected calendars or spreadsheets have been informed and have consented, where required by law, to the Service accessing that data.

Third-party software & models

The Service utilizes Telnyx AI Voice Assistant and Telnyx Ultra infrastructure to generate agent responses, real-time transcription, AI model inference, high-fidelity speech synthesis, and business-tool decisions. Third-party infrastructure and AI providers process inputs and outputs strictly as needed to deliver the Service and under enterprise-grade service terms and data processing agreements (DPAs).

Healthcare customers may use the Service. Health-related personal data (for example, information callers share during conversations) is processed in compliance with the GDPR. For these customers we enter into a Data Processing Agreement (DPA) under Art. 28 GDPR — contact us at contact@arimtech.com to sign it before processing any patient data through the Service.

The Service is not HIPAA compliant and is not designed to process Protected Health Information (“PHI”) as defined by the US Health Insurance Portability and Accountability Act of 1996 (HIPAA). We do not currently offer a Business Associate Agreement (“BAA”). Covered entities and business associates must not transmit, upload, or store PHI through the Service.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

ARIM does not warrant that: (i) the Service will be uninterrupted or error-free; (ii) AI agent responses, transcripts, or actions will be accurate, complete, or appropriate for any specific use case; or (iii) the Service will meet your specific requirements. Voice quality and recognition accuracy depend on audio quality, network conditions, and your phone carrier.

You are responsible for reviewing agent behaviour and outputs before deploying agents into production, and for any decisions taken on the basis of agent actions.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ARIM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

IN NO EVENT SHALL ARIM’S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO ARIM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED EUROS (€100).

You agree to indemnify, defend, and hold harmless ARIM and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (i) your use of the Service; (ii) your violation of these Terms; (iii) your violation of any third-party rights, including the privacy rights of call participants; or (iv) calls placed or received in violation of applicable telemarketing or consumer protection laws.

You may request account deletion at any time by emailing contact@arimtech.com from the address associated with your account. After verification, your data is removed in accordance with our Privacy Policy and applicable retention obligations.

We may suspend or terminate your access to the Service immediately, without prior notice, for conduct that we determine violates these Terms, is harmful to other users or call participants, or could expose ARIM to legal liability.

We may update these Terms from time to time. When we do, we will update the “Last updated” date at the top of this page. If the changes are material, we will notify you by email at least fourteen (14) days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by and construed in accordance with the laws of Romania, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Deva, Hunedoara County, Romania, unless mandatory consumer protection laws in your jurisdiction provide otherwise.

If you have any questions about these Terms, please contact us at:

ARIM Technologies S.R.L.
bd. Iuliu Maniu, nr. 17, bl. C1, sc. A, et. 4, ap. 20
Deva, Hunedoara, România
contact@arimtech.com